Customer Testimonials
Mesquite Ford has an awesome Service Department and Dalene is definitely one of the best out there. She not only listens to your problems but quickly knows what to do to get you in for diagnosis and repair. Dalene is fantastic and Ford needs more employees like her. Keep up the great work Dalene.
Had what I needed to fix rv and offered to show me how it works
Not only was my buying experience amazing . I came in today for my complimentary oil change and that was just as amazing . Dalene was waiting for me when I pulled in , she was so nice . Also the BEST part was when Dalene went over the inspection of my vehicle from top to bottom they didn’t insist on any unnecessary add-ons just for me to spend money! That also means they clearly did sell me a good vehicle in the first place . That is definitely hard to find these days ! They are most CERTAINLY a top notch dealership from sales ... Read More DealerRater - Sep 15, 2024
Tom Carr was exceptional, give that man a raise! I bought a used Jeep Wrangler late on a Friday afternoon. Tom stayed past working hours to make sure everything was right with my purchase, he even helped me box up some of the stuff from the vehicle that I traded in. Also Garrison and Mike in service also had to fix a wobble found when test driving the Jeep I purchased. They also stayed after hours to finish the job they already started and I am very happy with my purchase! Mesquite Nevada is a very charming and clean town ... Read More Google - Aug 25, 2024
The manager Austin at this dealer is very awesome! Great communication! Very friendly, very helpful & his staff did great with updates as our RV was being repaired.
I purchased a vehicle from Tyler and Trent with Finance today. It was the best car buying experience I've ever had. If all my experiences were this Smooth and unstressful I'd purchase a vehicle way more often . I would definitely recommend this Dealership.
We have received great service on both our 2016 Edge and 2007 Mustang over the past eight years. Dalene and Brian in the service department have always gone above and beyond with customer service.
I would not purchase anything from them. If you have problem, I can assure no one their cares
Great RV parts and supply shop, besides being the best car/truck built, FORD ! Yes ....that's a fact.
Their mechanics are outstanding. We added a camera and radio to our mustang a few years ago. Almost immediately we went through three batteries. We had 3 or 4 specialists try to find the problem. In desperation we bought a trickle charger to keep it alive. We had another failure and took it to the Mesquite Ford Dealer. Their mechanic found the problem that several other "experts" could not find.
Amazing service from Ford Mobil Service, Joe was professional, knowledgeable and courteous. They came to us, to our home to take care of our vehicle, you can’t get better service than that, Thank you!
Worst dealership ever. I took my F350 in for a cab swap "Standard Labor Time Standards" calls for 4 hours. Nearly a year later after a complaint to Ford Corporate I was told it was done they knew I flew across the country and was picking up a moving trailer. Upon arrival the vehicle was not safe operating condition and they failed to provide required DMV vin forms and safety inspection forms rendering the vehicle uninsurable without a valid vin # Which left me stranded in Casino with a truck and trailer the DMV told me I could not operate ... Read More DealerRater - Apr 12, 2024
You can not find a more professional dealership, all the way from Dave Heath up front with sales to Brian Mickleaon in the service area, and all the techs are awesome!
I'm normally not a review writer; but Dave and Jeff from Ken Garff Mesquite Ford are amazing!!! They're both very polite and professional, but also make you feel like "family". This place is top notch and I will be back to buy again!!! Thanks guys!!!
Was able to get problem fixed right away
Rv supply’s need some help .great customer support
Sadly I write this as a lifetime Ford service customer. I also spent almost 20 years as a Ford Parts and Service Manager in Ford dealerships. When we moved to Mesquite 3 years ago I was glad to see a local Ford dealership. I have taken both my Ford vehicles in for routine service. Today for the 4th time I had issues with the service department. Made an appointment with the call center and was scheduled at 8:45 AM. As I always do, I use the night drop box as we dropped it at 6:30 AM. Not hearing from anyone I call at about 1 ... Read More Google - Jan 18, 2024
Service was quick and easy. They didn't try and upscale anything that wasn't needed
Place was friendly, talked to Dave, but did not have what we were looking for
One of the best service departments I ever used.
Friendly
Brian went above and beyond for us! We were traveling in our RV and needed to check the codes. It was a gas cap issue. They didn’t have the part but located it for us
Mac was great! As my wife said this was the best experience she had at a car dealership! Mac was genuine about helping us and not taking us to the bank. He treated us like people and not like another paycheck. If you in looking to be a car I highly recommend Mesquite Ford and RV!
Happy nice people... they had me squeezed in for an oil change and tires. I was traveling back home to Colorado.
John in the Parts Dept is fantastic! Ismael in the Service Dept was super helpful with changing my brake light bulb along with another Service Tech, who I missed getting his name. Thank you all for the help with my Bronco!
Fixed my 10R140 transmission and shifts like butter now. Highly recommend this place as long as they keep the same people around.
Great service experience! The entire team was professional, polite and honest. Bryan and the service team worked hard to get us scheduled quickly and back on the road. Ken in sales was also professional and polite while helping us try to source a replacement vehicle. Good people.
I flew from Denver to buy a specific vehicle from this dealership and had a great experience! I initially spoke with Scott on the phone and he was incredibly friendly and helpful. I put a deposit down for the car and flew down a few days later. I then dealt with Ken, who was also great! It was a very relaxed, easy process, with no pressure to keep extra fees and such. I was in and out in about an hour and a half and drove the car 11 hours back home with no issues. Very happy with my experience, thanks ... Read More Google - Jun 27, 2023
We were happy with the friendly service from the service department when we called about getting work done on our truck and they had an appointment available the next day. My initial call with Page was super helpful and she confirmed they had parts in stock for the repair.
We then worked with a different service agent once the truck was officially diagnosed who provided a quote for the work that needed to be done and when it would be completed.
My husband picked up the truck today and questioned the bill because it was different from the original quote. ... Read More Google - Jun 24, 2023
Service department was very helpful
I can only review the RV service department which is excellent. I needed a new rooftop AC which was done quickly at fair price. Over a year later when there was a loose fastener issue due to the AC manufacturer these guys had it fixed within 90 minutes after unit was dropped off - at no cost to me.
We had an issue with the rear RV tires running hotter than the front and needed our hitch adjusted. We pulled in, a tech was right on it and we were on our way. Super service!
Victor in rv service is the man. Traveling through and we had to replace our generator batteries last minute. Victor was professional and kind in helping replace the batteries and get us on our way! Thank you- from Salt Lake City Utah
Service dept does good for the small area they are in
You want collective and informed answers. Call Mr Thomas. I didn’t purchase but I plan to in the future. They have the most professional internet sales I have experienced. And I buy cars like shoes! If you want a professional experience without all the drama. Call Mr. Thomas.
I couldn't be happier with my experience with purchasing a vehicle here. Scott was extremely helpful, honest, and made the sale and delivery quick and easy. I purchased my 2015 F150 sight unseen from Arizona. He allowed me to make a deposit over the phone so no one would buy it out from under me. He sent me a video of the truck as well as lots of pictures. He finalized the loan efficiently and, for a small (but absolutely worth it) fee, he had it delivered to my door 2 business days after finding it. I found nothing hidden or ... Read More Google - Mar 24, 2023
Amazing customer service
I recently (Dec 2022) bought a used Lance trailer from this dealership… All RV’s have an issue or two… This dealer did the very best they could to make me a happy customer… and I salute Martin in sales and Victor, the service coordinator for making sure I left happy… I’m pretty fussy and knowledgeable about things but they did their best and I commend them and would recommend this dealer, without reserve. Bravo to this dealer!
BAD EXPERIENCE. I called and made an 8:45 am appointment for an oil change and diagnostic check. I showed up on time and was assigned Dalene Hayes. Ms Hayes appeared annoyed to have to deal with me and did not even say hello or look at me. Her only response to me was, "name?" She took my information and documented the issues I was having with my vehicle, During our entire conversation she was not pleasant or seemed the least bit interested in my concerns.
At 1 pm, (over four hours later), I had not heard back from Ms Hayes ... Read More DealerRater - Dec 31, 2022
Can't find the exact application for mesquite Ford and RV in mesquite Nevada, however I had the opportunity to drive-through their parking lot and see how they inflate the manufacturer's sticker price to their price. Folks do not be fooled by this, you do not have to pay anywhere near that .BAD🤨🤨 on you mesquite Ford and Rv .
We were very pleased with the Ford dealership in Mesquite they were able to diagnose our problem and get us back on the road in the same day great staff friendly shuttle took us back to our hotel room until fixed came and picked us up we would recommend them to anybody and we got a free car wash
Great service!
They always explain everything they do and are very thorough
Amazing customer service!
Always very professional
Completed service in a fast, friendly manner. Provided me with a ride to and from the dealership while my vehicle was being fixed. Although I called for an appoint at a previous time, I was helped much more efficiently and left a satisfied customer. Thank you!
I get all of my oil changes here and I have never had a problem! love the new schedule online option available to me now as well.
Thank you RV repair guys! Used our new Lance trailer this past weekend, everything worked as it should! Thanks for getting us on the road to family fun!
Installed a new cover for me.
Found Unique RV Digest for RV holding tanks here! No more having to buy on-line. Thanks!!!
Scott Damron was great to work with. Prices are competitive with market. They worked quickly and efficiently to take care of us as we were in a time crunch as we were on vacation and found the SUV in the price range we were looking for so they worked to help us out in our situation
Great people.. great service. And when you make an appointment they start on time , they let you know how long it will be and get you out asap..
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Made appointment for tomorrow to service Truck!! Very helpful!
I was travel in my truck and 5th wheel with our dog and cat, when the truck low power and engine light came on. I called the dealership and they told me service closes at 5 PM. It was 3:40 and I still had to disconnect the 5th wheel. I got to the dealership at 4, met with Brian, service guy (Outstanding, helpful and everything you could ask for). He immediately talked with the service manager, sorry don't have his name, he went out and looked at the truck and said air is getting to the fuel pump. The first thing we ... Read More Google - May 12, 2022
Brought my car in for an oil change and to have them look at a check engine light. They left my battery cover on my engine and forgot to put it back on the battery before closing the hood, & they didn't check the check engine light. Turns out a vacuum line needed to be replaced and my car would stall whenever I refilled my gas. When I brought it in to replace the hose. The mechanic didn't reassemble my car correctly so my car lost power after I left the dealership. Luckily I have mechanical experience and ... Read More Google - May 8, 2022
I didn’t buy anything!! Brian and David listened to my problem checked me in and quickly determined they couldn’t help me. All this with no appointments available. I’m sure they could’ve “sold” me something to “fix” my problem but they didn’t. Honest, clean, genuine customer service! I wish I lived closer! You guys earned 5 stars today…..5X over. Based on my experience you’ll want to give them your business. THANKS!!!
Small selection but they did have what I needed
Made a mistake pouring wrong liquid in wrong spot.had it towed there and fixed it same day even though they were booked full very happy
Fan-tas-tic! Our RV fridge died. These guys ordered a new one and installed it the same day it arrived, which was 6 days! I highly recommend these guys!
Brian my service advisor and his supervisor Dave really took great care of me. They went way above and beyond what customer service is. I will be back! Thank you to both
Bought a Ford Focus SE without leaving home Dealed with Ken Frost whom I bought a car from 2 years ago. I could not get in to the dealer so they brought the dealer to me! Things were done over the internet and phone. They brought my car to me and picked up the trade in. The paperwork was done and Ken Frost brought the papers to my home in Overton.Now thats service! Thanks Ken and staff that helped! Your # 1 and thanks for making my day!!!!
If you are looking for an honest, dependable, and reliable dealership to handle your motorhome or Rv service, look no further. I live in Sandy Ut. I was vacationing in Mesquite and the main awing on my 2007 Monaco Diplomat was caught in a storm and damaged. I decided that driving back to Utah was out of the question, so I starting looking at possible RV service in town.
I made one phone call to Ken Garff, and was transferred to Dalean Hayes in service. I explained my situation, and was wondering what could be done, especially on a Saturday. Dalean ... Read More Google - Mar 26, 2022
We broke down on the way to Brianhead and decided to go to this ford dealer. We can’t say enough about Marcus the service advisor who took us through the process. He went above and beyond our expectations. Always answering our questions anytime of the day and we had a lot of them. Marcus was amazing!!! We need more people like you in this world! Thank you and your crew for fixing everything. We will definitely recommend you in the future.
We went in looking for an item for our rv, they didn't have what we needed but offered to order it in..Great customer service
This was my first encounter when I drove to Mesquite in a rented Chrysler Pacifica thru Enterprise, which at the time had a rental counter within the dealership. It was run by Brian who now works in the service department!!! He was very helpful and even gave me a ride back to my house. I still have my cars serviced there and always feel confident in their Service Department and all the service technicians!!!!!
First time I've been at a car dealership and not been mobbed by sales personnel. When I was able to speak with a sales person he told me that I'd have to visit Ford.com to get vehicle information. They only had a dozen or so new vehicles on the lot. Not the best period in time to purchase a new car.
I called after hours and they called me back the next morning
This was a great experience, all because of Markies the service advisor. We were on vacation and had a check engine light and misfire code pop up on our truck. The the other 3 dealers we had called mentioned they could fit us in in a week or more. Markies ordered the parts and had them the next afternoon and we were rolling in a hour. I appreciate his help and hope he has a great future at this dealership.
Fixed oir RV generator. Very professional and friendy.
Sales team are first class! Not a very good looking bunch but helpful none the less
They got us in quickly and diagnosed the problem. Daylene was wonderful. Good communication throughout. They made it easy.
Great bunch of guys: Brian and Edgar. I was traveling across this great land of ours with my family when my POS Ford Explorer developed a death rattle. Brian got me into the shop at a moments notice and Edgar diagnosed it to be a shot AC compressor. Replaced it pronto and sent me on my way again. Thank you guys!
Newly retired, registered nurse bought an RV and my engine light came on. I was going through from Yellowstone traveling down to the West Coast for my first time and very discouraged to see my engine light on. I don't know how to heal a car and I had to go somewhere that I could trust. I went to the grocery store and everybody told me to go to Ford Ken Garrif dealership and they'll help you right out. I found it easily, drove right up met with the diesel mechanic Christian and immediately hooked me up to ... Read More DealerRater - Aug 7, 2021
Ask for Brian. Great care.
Dave Heath is the man to see. Dave made everything easy and worry free. Thanks Dave!